Which of the following perspectives is NOT part of the Balanced Scorecard approach?

The Balanced Scorecard is a strategic management tool that helps organizations translate their vision and strategy into action. It encompasses several key perspectives that provide a comprehensive view of an organization's performance.

The customer perspective focuses on how customers see the organization, emphasizing the importance of customer satisfaction and retention in achieving business success. The financial perspective measures the financial performance of the organization, which is critical for understanding overall health and profitability. The internal business perspective examines the internal processes and efficiencies that need to function well to deliver on customer and financial objectives.

In contrast, the social responsibility perspective, while it can be an important consideration for organizations, is not one of the core perspectives defined by the Balanced Scorecard framework. The primary aim of the Balanced Scorecard is to provide a holistic view of an organization’s performance, which is effectively accomplished through the customer, financial, and internal business perspectives.

Thus, the social responsibility perspective, although important in the broader context of corporate social responsibility, does not fit within the traditional structure of the Balanced Scorecard as it is not one of the main dimensions used to evaluate organizational performance.