Which of the following is an influential factor of knowledge management (KM) on an organization?

The influence of improved quality of information on knowledge management (KM) within an organization is significant and multifaceted. High-quality information enhances the accuracy and reliability of decision-making, leading to more effective strategies and processes. When information is pertinent, well-organized, and readily available, it allows employees to leverage existing knowledge efficiently and innovate based on that knowledge.

Furthermore, improved information quality facilitates better collaboration across teams, as individuals can trust the data that informs their contributions. It fosters a culture of knowledge sharing, where employees feel confident in using and disseminating insights, which directly supports the goals of KM—capturing, distributing, and effectively using knowledge.

In contrast, the other options present less direct influences on KM. Increased training sessions may provide some benefits, but they do not necessarily lead to enhanced information quality. Increased employee turnover can disrupt the continuity of knowledge within an organization, often leading to a loss of critical institutional knowledge. Expansion of physical resources might support knowledge-sharing tools or environments, but without high-quality information, these resources may be underutilized. Thus, the emphasis on improved quality of information highlights its foundational role in optimizing knowledge management practices within an organization.