What does utility analysis measure in a training program?

Utility analysis measures the economic contribution of a training program by evaluating the effectiveness of behavior modification that results from the training. This approach assesses the return on investment (ROI) of training initiatives by quantifying the financial impact of improved employee performance as a result of behavioral changes that occur after training. It looks at how enhanced knowledge and skills translate to increased productivity, reduced errors, greater sales, or other measurable outcomes that have monetary implications for the organization.

This method goes beyond simply understanding participant satisfaction or knowledge retention; it provides a comprehensive view of how training contributes to the organization's bottom line. The focus is on translating behavioral changes into economic value, thereby informing decision-makers of the efficacy of their training investments. Therefore, the correct answer reflects the essence of utility analysis as a tool for linking training efforts to organizational success through economic metrics.